Returns and Refunds

14-Day Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving the goods without providing a reason.

To exercise this right, you must notify us in writing before the 14-day period expires:

support@sphagnumbotanicals.com

The withdrawal period expires 14 days after the day you receive the goods.

Returned products must be sent within 14 days after notifying us.

Return Address:
World Wide Wolf OÜ
Laulupeo 20a-1
Tallinn
Estonia

Return Conditions

To be eligible for return under the 14-day withdrawal right, products must be:

• Unused
• Unopened
• In original packaging

Due to hygiene and health protection reasons, opened cosmetic products are not eligible for return unless defective.

The customer bears the direct cost of return shipping.

Refund Processing

Refunds are issued to the original payment method only.

Refunds are processed within 14 days of receiving the withdrawal notice. We may withhold reimbursement until we have received the returned goods or proof that the goods have been sent back.

90-Day Satisfaction Guarantee

In addition to your statutory rights, we offer a voluntary 90-day satisfaction guarantee.

If you are not satisfied with your purchase, please contact us within 90 days of receiving your order:

support@sphagnumbotanicals.com

We will review your request and may offer a refund.

This satisfaction guarantee:

• Applies to first-time purchases only
• Is limited to one product per customer
• Does not require the product to be returned
• Is granted at our discretion
• This guarantee does not affect your statutory rights.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at:

support@sphagnumbotanicals.com

Under consumer protection law, you are entitled to a legal guarantee for products that do not conform to the contract.